Responsible Gaming at bbkk — Play Smart, Stay Safe

Our Commitment to You

bbkk believes that online betting and casino games should be a fun, recreational activity — one that fits comfortably within a player's budget and lifestyle. We take our duty of care seriously. That means giving every Member in Bangladesh access to practical tools that support informed, controlled play, and making it easy to reach our support team whenever something feels off.

We continuously review and improve our responsible gaming framework, taking into account feedback from our Members and best practices from across the industry. Whether you are a casual bettor following BPL cricket or a regular slots player, the same protections apply to every bbkk account equally.

Your Responsible Gaming Tools

Age Restriction — 21+ Only

If you share a device with younger family members, we strongly recommend using your device's parental control settings or a PIN-protected profile to prevent any accidental access to the bbkk Platform. Our support team can also advise you on additional steps to protect minors in your household.

Recognising Problem Gambling

Problem gambling can affect anyone — regardless of experience, income, or how long they have been playing. Recognising the early warning signs is the most important step toward getting things back in balance. You may be experiencing difficulties if you notice any of the following:

• Spending more money than you planned or can afford to lose on betting or casino games.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Gambling taking priority over work, family, or other important responsibilities in your daily life.
• Feeling anxious, irritable, or restless when you try to stop or reduce your gambling.
• Borrowing money, selling possessions, or lying to friends and family to fund gambling.
• Using gambling to escape stress, depression, or difficult situations rather than addressing them directly.

If any of these signs feel familiar, please do not hesitate to contact bbkk's support team or use one of the responsible gaming tools described on this page. Reaching out early makes a real difference.

Quick Self-Assessment

Honest answers to the questions below can help you decide whether your relationship with gambling is healthy. If you answer "yes" to two or more, we encourage you to use one of our tools or speak with our support team.

There is no shame in answering honestly — these questions exist to help you, not to judge you. Many players across Bangladesh have found that a short time-out or deposit limit was all they needed to get back on track.

How to Activate Your Responsible Gaming Tools

All responsible gaming tools are available directly within your bbkk account. You do not need to contact support to set a deposit limit or start a time-out — these can be configured immediately from your account settings. Self-exclusion requests, however, are processed by our support team to ensure they are applied correctly and without delay.

Setting a Deposit Limit

Log in to your bbkk account and go to Account Settings. Select "Responsible Gaming" and choose "Deposit Limit". Set your preferred daily, weekly, or monthly cap and confirm. The limit takes effect immediately. To increase an existing limit, a 24-hour cooling-off period applies before the change goes live, giving you time to reconsider.

Taking a Time-Out

Go to Account Settings and select "Time-Out". Choose a duration — 24 hours, 7 days, or 30 days. Your account will be suspended for that period. You will not be able to log in, deposit, or place bets. The time-out ends automatically at the scheduled time unless you contact support to request an extension.

Requesting Self-Exclusion

Self-exclusion is a stronger, longer-term measure. Contact our support team via the email address in the footer of this page and request self-exclusion. Specify your preferred duration: 6 months, 1 year, 2 years, or permanent. Once confirmed, your account will be closed, all marketing communications will stop, and you will be blocked from re-registering for the duration of the exclusion. We treat all self-exclusion requests with the highest priority.

Enabling Reality Checks

In Account Settings under "Responsible Gaming", turn on Reality Checks and choose your preferred interval. At each interval, a pop-up will display your session duration and net spending so you can make an informed choice about whether to continue playing.

Tips for Healthy, Enjoyable Play

• Set a strict budget before you start playing and treat it as entertainment spend — once it is gone, stop. Never chase losses.
• Never gamble with money set aside for essentials like rent, food, utility bills, or sending remittances home to your family.
• Take regular breaks during your play sessions and use the reality check feature to stay aware of time and spend.
• Remember that outcomes in casino games and sports betting are determined by chance — past results do not influence future outcomes.
• Do not gamble when you are tired, upset, or under the influence of alcohol or substances. Clear-headed decision-making leads to a better experience.
• Keep betting a small part of your leisure time. Balance it with other hobbies, social activities, and time spent with family — especially during Eid, BPL season, and other festive periods when the temptation to play more can increase.

Getting Help — You Are Not Alone

If you feel that gambling is having a negative impact on your life or the lives of people close to you, reaching out is the right and brave step. bbkk's support team is available every day and will treat your enquiry with complete confidentiality and no judgement.

Remember: asking for help is a sign of strength, not weakness. Our team has supported many players across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh who reached out early and got back to enjoying gaming responsibly. You can do the same.