bbkk Privacy Policy — How We Handle Your Data

bbkk ("we", "us", "our") operates the online betting and casino platform accessible at https://bbkk.ws (the "Platform"). This Privacy Policy describes how bbkk collects, uses, stores, shares, and protects personal information provided by users ("you", "your", "Member") of the Platform. It also sets out the rights you have in relation to your personal data and how you may exercise them. Please read this Privacy Policy carefully before registering an account or submitting any personal information through the Platform.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Privacy Policy, you must not use the Platform. This Privacy Policy should be read together with our Terms and Conditions, which also govern your use of the bbkk Platform.

Your Privacy at a Glance

1. Information We Collect

bbkk collects personal information from you in the following ways: (a) directly when you provide it to us during account registration, KYC verification, or when contacting our support team; (b) automatically as you use the Platform; and (c) from third-party payment processors and identity verification partners where necessary to provide our services. The categories of personal data we collect include the following.

Information You Provide Directly

• Identity and contact information: full name, date of birth, gender, residential address, email address, and mobile phone number (including your Bangladesh mobile number linked to bKash, Nagad, or Rocket).
• Identity verification documents: copies of national identity cards, passports, or other government-issued identification submitted during KYC verification.
• Financial information: payment method details (such as bKash mobile number or bank account details used for deposits and withdrawals), transaction history, and account balances.
• Communications: records of correspondence between you and our support team, including chat logs and email exchanges.

Information Collected Automatically

• Technical and device data: IP address, device type and operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage and behavioural data: pages visited, time spent on each section, betting and gaming activity, session duration, click-through patterns, and features used.
• Location data: approximate geographic location derived from your IP address to help us comply with regional access restrictions and to personalise your experience.

2. How We Use Your Information

bbkk uses the personal information we collect for the following purposes, always within the bounds of applicable law and the terms described in this Privacy Policy:

• Account management and service delivery: to create and manage your bbkk account, process your deposits and withdrawals via bKash, Nagad, Rocket and other methods, settle bets, administer bonuses, and provide customer support.
• Identity verification and fraud prevention: to verify your identity in compliance with KYC requirements, detect and prevent fraudulent activity, money laundering, and other prohibited conduct, and to protect the integrity of the Platform.
• Responsible gaming: to monitor betting patterns for signs of problem gambling and to apply responsible gaming tools such as deposit limits and self-exclusion where appropriate, in fulfilment of our duty of care to members.
• Platform improvement and analytics: to analyse how Members use the Platform, identify technical issues, improve existing features, and develop new services tailored to the needs of players in Bangladesh.
• Marketing and promotions: to send you promotional messages, bonus offers, and updates about new games, sports events, and seasonal campaigns relevant to you — including BPL, Eid, and Pohela Boishakh promotions — where you have consented to receive such communications.
• Legal and regulatory compliance: to comply with applicable laws, respond to lawful requests from regulatory or law-enforcement authorities, and to enforce our Terms and Conditions and other agreements with you.

3. Legal Basis for Processing

bbkk processes your personal data on one or more of the following legal bases, depending on the specific purpose and the applicable law in your jurisdiction:

• Contractual necessity: processing is necessary to perform the contract between you and bbkk — for example, to operate your account, process transactions, and provide betting and gaming services.
• Legal obligation: processing is necessary for bbkk to comply with its legal and regulatory obligations, including anti-money laundering laws, KYC requirements, and responsible gaming regulations.
• Legitimate interests: processing is necessary for the legitimate interests of bbkk or a third party, such as fraud prevention, platform security, and improving the quality of services — provided those interests are not overridden by your interests or fundamental rights.
• Consent: for certain processing activities such as sending marketing communications, we rely on your express consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

4. Sharing of Your Information

bbkk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal information only in the following limited circumstances, and only to the extent necessary for each purpose:

Third Parties We May Share Data With

• Payment processors and financial institutions: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard, and other payment service providers engaged to process your deposits and withdrawals.
• Identity verification providers: third-party KYC and anti-fraud service providers engaged to verify your identity and prevent financial crime.
• Technology and platform service providers: hosting providers, analytics partners, and software vendors who support the operation of the bbkk Platform under strict data processing agreements.
• Regulatory and law enforcement authorities: competent governmental and regulatory bodies where disclosure is required by applicable law, court order, or as necessary to prevent, detect, or prosecute criminal activity.

5. Cookies and Tracking Technologies

The bbkk Platform uses cookies and similar tracking technologies (such as pixel tags and web beacons) to operate the Platform, remember your preferences, analyse usage, and serve relevant content. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to use certain features, such as staying logged in to your bbkk account.

• Strictly necessary cookies: essential for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Analytics cookies: used to collect aggregated, anonymised information about how visitors use the Platform, helping us improve performance and usability. We use industry-standard analytics tools for this purpose.
• Preference cookies: used to remember your settings and preferences (such as language preference) so that the Platform can provide a more personalised experience on your next visit.

6. Data Retention

bbkk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law. In particular, account-related data and transaction records are retained for a minimum of five years following account closure or the date of the relevant transaction, in order to satisfy our anti-money laundering, KYC, and tax reporting obligations.

Where personal data is no longer required for any retention purpose, bbkk will securely delete or anonymise it. Marketing preference data is retained until you withdraw your consent. If you request deletion of your account, we will process your request promptly subject to any applicable legal retention period that prevents immediate deletion.

7. Security of Your Information

bbkk takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, secure server infrastructure with restricted access controls, regular security assessments and penetration testing, staff training on data protection and confidentiality obligations, and two-factor authentication options available to all Members.

While bbkk employs robust security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your data, and you use the Platform at your own risk in this regard. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

8. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address provided in the footer of this website. We will respond to your request within a reasonable timeframe and in any event within 30 days of receipt.

• Right of access: you have the right to request a copy of the personal data we hold about you and information about how we process it.
• Right of rectification: you have the right to request correction of inaccurate or incomplete personal data we hold about you.
• Right of erasure: in certain circumstances you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected and there is no overriding legal obligation to retain it.
• Right to restrict processing: you have the right to request that we limit the way we process your personal data in certain circumstances, for example while we verify a rectification request.
• Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Please note that some of these rights are not absolute and may be subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for anti-money laundering or tax compliance purposes. We will always explain our reasons if we are unable to fulfil a request.

9. Children's Privacy

The bbkk Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the Platform or provide any personal information to us. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe your child may have provided personal data to bbkk, please contact our support team immediately using the email address in the footer of this website.

10. Third-Party Links and Services

The bbkk Platform may contain references to third-party payment services such as bKash, Nagad, and Rocket. Once you navigate away from the bbkk Platform to a third-party service, this Privacy Policy no longer applies and we are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policy of any third-party service you use in connection with your bbkk account. bbkk does not endorse and is not responsible for the content, privacy policies, or practices of any third-party websites or services.

11. Changes to This Privacy Policy

bbkk reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised Privacy Policy on this page with an updated "Last updated" date and, where appropriate, notify you by email or via a notice on the Platform. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bbkk processes your personal data, please contact our support team using the email address displayed in the footer of this website. We are available to assist you during normal business hours (Bangladesh Standard Time, UTC+6) and will endeavour to respond to all privacy-related enquiries within 30 days of receipt.